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How 1imega Handles Your Personal Data

Your privacy matters to how we run 1imega. This policy explains exactly what personal data we collect when you open an account, how we store it, and what…

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1imega How 1imega Handles Your Personal Data
REACH OUR TEAM

Get in Touch About Your Privacy

If you have questions about how your data is handled, want to request a copy of your personal data, or need to ask us to correct or delete something, our team is…

Live Chat Open the chat window from any page on 1imega.net and speak directly with our support team. Available daily and able to handle data access requests, account queries and privacy concerns in real time.
Email Support Send your privacy-related request or question to our dedicated support address. We aim to acknowledge every email within one business day and resolve data requests within seven business days of verification.
Help Centre Our online help centre at 1imega.net includes a dedicated privacy section where you can read full policy details, submit a formal data request form and track the status of any open request you have submitted.
DATA HANDLING PRACTICES

How We Protect and Manage Your Data

We apply consistent internal standards to every stage of data handling — from the moment you enter your details during account creation to the point where data is scheduled for deletion.

Encryption at Rest and in Transit

All personal data stored on our servers is encrypted. Data moving between your device and our platform — including payment details entered via Touch 'n Go, GrabPay, Boost dan FPX — travels over TLS-secured connections so it cannot be intercepted.

Cookie Management

We use session cookies required for account login, plus optional analytics cookies. You can adjust cookie preferences from the settings panel in your account. Declining optional cookies does not affect your ability to deposit, play or withdraw.

Account Security Controls

Two-factor authentication is available on your account and we recommend enabling it. Login attempts from unrecognised devices trigger an email alert to your registered address so you are aware of any unexpected access as it happens.

Data Retention Schedule

We keep your account data for as long as your account is active and for a defined period afterward as required by applicable law. Once that period expires, your personal data is deleted or anonymised from our systems in line with our internal retention schedule.

Who Can Access Your Data

Access to your personal data inside our organisation is limited to staff who need it to operate your account, process payments or respond to support requests. Third-party payment processors like GrabPay and Touch 'n Go receive only the data needed to complete your transaction.

How to Request Changes

Submit a data access, correction or deletion request by emailing our support team or using the form in our help centre. We will verify your identity before acting on any request, and you will receive a written confirmation once the action is complete.

Your Privacy Questions, Answered

The questions below cover the most common things you may want to know about how your personal data is handled at 1imega. If your question is not listed here, reach out via live chat or email and we will respond directly.

We collect your name, email address, phone number and date of birth during registration. If you make a deposit via Touch 'n Go, GrabPay, Boost dan FPX, the payment processor shares a transaction reference — not your full financial credentials — with us to confirm the deposit.

We share data only with payment processors needed to complete your transactions and with service providers who help us operate the platform. We do not sell your personal data. Any third party we work with is bound by data-handling obligations set out in our agreements with them.

Submit a data access request via the help centre form or by emailing our support team. After we verify your identity, we will provide a copy of the personal data associated with your account within seven business days of completing verification.

Yes. You can request deletion of your account data by contacting our support team. Note that some data may be retained for the period required by applicable law even after a deletion request, after which it will be removed or anonymised from our systems.

We use essential cookies to keep your session active and optional analytics cookies to understand how the platform is used. You can turn off optional cookies in your account settings at any time without losing access to deposits, withdrawals or any part of the lobby.

When you close your account, we retain your data for the period required under applicable law, then delete or anonymise it. You will receive a written confirmation from our team once your account closure and the associated data schedule have been processed.

Reach out immediately via live chat at 1imega.net or email our support address. Describe the concern and we will investigate within two business days. You also have the right to raise a complaint with the relevant data protection authority in your jurisdiction.

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